Telecom Support Engineer Full Time

We are looking for a Telecom Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Telecom Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Your Responsibilities:

• Provide support to internal and external clients by handling trouble ticket requests for support including moves, adds, changes, repairs, and inquiries.
• Troubleshooting by analyzing SIP and SS7 Signaling Messages.
• Receiving, resolving, and answering trouble tickets initiated by interconnect partners.
• Perform alarm diagnosis and troubleshooting, investigate the cause of malfunction and take the necessary actions to fix it within minimum time.
• Configuration of Omnichannel Communication Platform, teams, services, and skills.
• Management system and client reporting.
• Lifecycle management and upgrade support.
• Configuration of SMS, chat, email, and voice interaction processing scenarios.
• Internal/External UAT.
• Perform system optimization and update the SMS and voice response system.
• Install and test telecommunication components.
• Update system documentation and troubleshooting materials outlining system processes and configuration standards.
• Act as a customer liaison for Communication Platform leadership discussing improvements, efficiencies, and business enablement strategies leveraging the Communication Platform suite of products.
• Assist in the creation of long-term and short-term plans adding capabilities, enhancing systems, and providing improved telecommunications for all sites.
• Participate in project teams centered around telephony improvements and outage remediation efforts.
• Perform other job-related duties as assigned.

Required Skills:

• 1 Year of experience as a Telecom Engineer, VoIP Engineer Supporting call and screen recording systems experience, required;
• SMSG and VoIP platform Administration;
• Quality monitoring including call and screen recording;
• Virtual Machines (VM) Administration;
• Telephony technologies including SMPP, SS7, SIP, PRI, HTTP, and/or DIAMETER;
• Network topology and LAN/WAN design;
• Must possess excellent written and verbal communication skills.
• Good understanding of computer systems, mobile devices, and other tech products;
• Ability to diagnose and troubleshoot basic technical issues;
• Excellent problem-solving and communication skill;
• Ability to provide step-by-step technical help, both written and verbal.

Benefits:

• Competitive salary based on experience.
• Excellent opportunity to work with international partners.
• Professional growth opportunities: trainings, courses, entrepreneurship stimulation, spin-off support, and sponsorship of your own Startup ideas.
• Our office is in a peaceful and working friendly environment surrounded by a park.
• Strong social involvement: social campaigns, support for young and restless talents.
• Partnerships with the major EU program Horizon 2020.

Interested? Drop us your CV.